Frequently Asked Questions
Answers to the questions the public and businesses ask NCDS most often.
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Emergencies
888. The same number reaches fire, search and rescue, and ambulance. Say what has happened, exactly where you are, and whether anyone is trapped or injured. Stay on the line until the operator tells you to hang up.
Yes. 888 is one number, 24 hours a day, 365 days a year.
No. 888 is for fire, rescue and ambulance emergencies only. For inspections, certificates and extinguisher servicing, email info@ncds.gov.ss or use the enquiry form.
Get out, stay out, call 888. Raise the alarm, get everyone out keeping low under smoke and closing doors behind you, then call 888 from outside. Never go back inside a burning building.
Stop, drop and roll. Do not run. Drop to the ground, cover your face with your hands and roll until the flames are out. Cool the burn with clean running water and seek medical help.
If there is immediate danger, call 888. For a hazard that is not an emergency, such as blocked fire exits, unsafe fuel storage or a premises operating without certification, report it through the contact form.
Certificates and inspections
Premises where the public gathers or where goods and people are at risk from fire, including commercial buildings, hotels, schools, markets, fuel stations and warehouses, are expected to hold current NCDS certification. If you are unsure, contact us and we will advise.
Four steps: contact NCDS with your premises or vehicle details; book an inspection with a safety officer; receive written findings and any remedial actions; and your certificate or sticker is issued once the requirements are met. See Safety Services.
You receive written findings setting out exactly what must be corrected and by when. NCDS re-inspects once the remedial actions are complete. The purpose is to make the premises safe, not to penalise.
Owners should check extinguishers visually every month, and NCDS inspects them formally at the interval shown on the inspection sticker. A discharged, damaged or depressurised extinguisher must be serviced immediately.
Yes: refilling of discharged or expired units, servicing and pressure testing, repair or condemnation of faulty units, and advice on the right extinguisher type.
Contact us for details. Public fire safety advice and community prevention education are part of the Service’s mandate.
Training
Yes. NCDS runs Community Fire Safety, Workplace Fire Safety, First Aid & CPR and School Fire Safety programmes across Juba. Tell us the group, location and approximate numbers and we will arrange a session. See Training & courses.
Public fire safety advice and community prevention education are part of the Service’s mandate. Certification, inspection and extinguisher servicing are handled through Safety Services.
Joining and volunteering
Citizens of the Republic of South Sudan who meet the medical and fitness standards, hold the minimum qualifications for the role, pass the selection process, have no disqualifying record, and are willing to serve wherever deployed. Recruitment is announced by the Service.
No. NCDS does not charge any fee to apply, sit a test or be considered for a role. If anyone asks you for payment for recruitment, report it to info@ncds.gov.ss.
As a community fire warden, a safety education volunteer, a skilled volunteer, or by helping your community set up a voluntary fire service. Register your interest.
Contacting NCDS
Offices are open Monday to Friday, 8:00am to 5:00pm. Emergency response runs 24 hours, every day.
We aim to respond to enquiries within three working days.
Still have a question?
Send us a message and we aim to reply within three working days. For an emergency, always call 888.